Garman Homes
Workflow and Project Management Software for Custom Homebuilder
Solution Custom
Platform Custom J2EE
As a successful home builder, Garman Homes has built and sold hundreds of homes in growing communities around the Triangle. By carefully recruiting a sales and support team who is proactive and positive, and partnering with the very best contractors, Garman has intentionally created the elements for a truly customer-focused home-building experience.
To make that process customer friendly and strengthen the Garman Homes’ upbeat, forward-thinking brand, the company tapped Kadro. Developing custom software to help clients solve unique issues and manage growth is a Kadro core competency.
Together, Garman Homes and Kadro transformed a complex and disjointed home-building process into an elegant web-based home purchasing tool. Kadro’s custom software solution created a streamlined process that helped the sales team walk customers through the myriad of decisions that are involved in purchasing a Garman home. This revolutionary system allows customers to click through easy-to-understand, simplified choices, which significantly improves the buying experience, while providing Garman Homes a back-end system to dramatically automate and scale their business.
Garman’s sales team and customers can access the software on the web at any time, anywhere – using laptops, iPads or smart phones. Customers are able to review different home options easily, follow buying scenarios and get costs quickly. Best of all, everyone stays updated on the progress and details of the build. Managing customer expectations is one of the greatest challenges in home building, and Kadro’s software has significantly decreased Garman’s redo ratio – improving efficiency, brand experience and their bottom line.
When working with Kadro, I found a partner that quickly came to understand my business and have the expertise to develop a solution to our vision of what our customer experience should be. Kadro delivered on two objectives for us as a technology partner in providing a customized solution to enable our company for more growth and dramatically enhancing our internal efficiencies.
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