JAM Paper

With roots back to 1954, JAM Paper & Envelope is a family-owned and operated manufacturer and retailer of envelopes, paper, folders, and other office supplies. Similarly, BIGNAME Commerce, the parent company of Envelopes.com and Folders.com, has been a market leader in specialty office supplies since 1971, specializing in customized products for businesses, organizations, and consumers globally.

In December 2021, JAM Paper & Envelope joined forces with BIGNAME Commerce to further expand the businesses’ online presence and product assortment. Combining JAM Paper & Envelope’s expertise in selling through online marketplace channels with the brand recognition and credibility of BIGNAME Commerce, the merger resulted in a leading web-to-print business, Jam+.

Now with three digital commerce businesses in its portfolio, Jam+ sought to develop a single enterprise-level ecommerce platform on Adobe Commerce. The goal? To

1. Operate the three online businesses with enterprise-level technology
2. Build a unified, fully automated process for product catalog management and order fulfillment, and
3. Establish a digital commerce framework that enables the launch of new sites in additional web-to-print marketplaces.

With the aspiration to build an unshakeable platform for its web-to-print business, Jam+ knew it needed the support of a strong developer agency. Ultimately, the client chose to partner with Kadro Solutions, based on its shared commitment to innovation and the agency’s reputation for delivering cutting-edge technology solutions.

With the monumental goal of building an enterprise-level ecommerce platform, Jam+’s success didn’t come without its challenges — the first being the complex task of replatforming three distinct sites (JAMPaper.com, Folders.com, and Envelopes.com) from two disparate platforms.

Before the merger of Jam+, Folders.com and Envelopes.com were initially being built on Adobe Commerce by another agency, while JAMPaper.com was built on a custom platform. However, after encountering delays with the existing agency’s progress, Jam+ entrusted Kadro Solutions to take over the project.

In addition to replatforming the three sites onto Adobe Commerce, Kadro also inherited the task of integrating Jam+ back-office system into the latest NetSuite ERP. Due to its recent merger, Jam+ needed to unify JAM Paper & Envelopes’s and BIGNAME Commerce’s operational processes into a single back-office system. For Kadro, this demanded meticulous coordination to align the Adobe Commerce replatform with the updated NetSuite ERP and establish a cohesive organizational structure.

Another challenge that emerged for Jam+ was the need to automate a number of back-end processes — the first being onboarding new products. As a growing business, Jam+ needed to be able to easily add new products and web-to-print templates, with complete management driven by the NetSuite back office system.

Second, the company needed to automate the order fulfillment process for both merchandise orders and custom web-to-print jobs between its ecommerce site and ERP. Finally, Jam+ needed the ability to analyze, map, and automate data for its extensive product catalog and web-to-print products. This would ensure efficient data transfer from NetSuite to Adobe Commerce, enabling rapid product launches and updates.

Turning to Kadro Solutions, Jam+ found the partnership it needed to build its enterprise-level platform and realize its ecommerce goals. To tackle these challenges, Kadro executed a three-phased approach, with each phase dedicated to the delivery and go-live of each of the three Jam+ sites.

Automated Product Updating with SearchSpring

Rapid Deployment of New Jam+ Websites

Kadro developed backend functionalities allowing Jam+ to swiftly spin up new sites with customized themes, headers, and other elements. This empowered JAM’s merchandising team to launch new sites independently while maintaining brand consistency.

Key Integrations

Working with Kadro has been a game changer for us at Jam+.

In the end, Kadro’s collaboration with Jam+ yielded significant outcomes. Now with all three of its brands launched on Adobe Commerce, Jam+ has laid the foundations for continued growth and expansion. In fact, during the duration of the project, Jam+ added multiple printing companies as new fulfillment partners, allowing the company to grow its product catalogs and further expand its reach.

In addition, the integration of the latest NetSuite ERP into Jam+‘s back-office system marked a major triumph. Amidst the merger of JAM Paper & Envelopes and BIGNAME Commerce, the integration of NetSuite was crucial in streamlining and unifying operational processes.

Finally, Kadro’s web-to-print design tool has provided Jam+ with the flexibility to offer highly customized frontend experiences, while enabling support for various publishing backends. As a web-to-print business, this has been crucial for enhancing the frontend experience for end users and expanding Jam+’s capabilities to extend beyond its current portfolio of products.

Through strategic collaboration and cutting-edge solutions, the partnership between Kadro Solutions and Jam+ demonstrated the success of a multifaceted project. By overcoming replatforming challenges, integrating a new ERP, automating critical processes, and building a custom design solution, Kadro helped position Jam+ for sustained growth in a competitive ecommerce landscape.

Ultimately, Kadro supported Jam+ not just in migrating its three sites onto Adobe Commerce, but creating a unified digital commerce platform to fully support its growing web-to-print business. As Jam+ continues to expand its online business, Kadro Solutions looks forward to continued collaboration, leveraging its expertise to support the business’s growth trajectory.