by Chris Cowles | Jul 27, 2021 | Other-Miscellaneous
Delivering what customers want. It’s a top-of-mind concern for businesses of all types. But how do you know what customers want? How do you think your business is doing in delivering? A gap exists between how businesses perceive they are doing and how the customer...
by Chris Cowles | Apr 14, 2021 | eCommerce Trends, Magento Thought Leadership
Answer: Loyalty! Regardless of the type of commerce you engage in, B2B or B2C or both, and whether you are online exclusively or omni-channel, something you can’t live without in 2021 are strategies and tactics aimed at maximizing customer retention and loyalty. There...
